WELCOME TO BELROSE FAMILY PHYSIO

Denise is very excited that you have chosen her to optimise your recovery. Treatment will begin on your very first appointment after a thorough assessment. 

You will have Denise’s full attention throughout your session as there are no other staff or patients to interrupt your time.

Whether at her Belrose practice or in the city clinic, Denise has 1:1 sessions for ¾ hour .

OUR PROCESS FOR NEW PATIENTS:

  1. Book online or message Denise and she will reply between appointments.

  2. You will receive a confirmation email once you have made the appointment with all the details of time, place and what to bring

  3. The day before your appointment you will receive a reminder email and / or text. There is no need to reply unless you wish to change the appointment.

  4. On the day Denise will be punctual and start with getting a full history of your problem. There is plenty of time for you to ask questions.

  5. You will be given a full assessment of the area of pain/ symptoms plus the whole body to ascertain cause as well as diagnosis.

  6. Treatment will be fully individualised and may include manual therapy, taping, Dry Needling, exercise prescription.

  7. Reassessments are completed during treatments to confirm the most effective techniques.

  8. You will be given some home exercises to perform and will receive an email with a link to Physitrak app which has your personalised exercise program in videos.

  9. A follow up appointment can be made after the first if needed or you can again book online at your convenience.

  10. The goals of treatment and likely number of sessions needed are discussed and agreed on by yourself and Denise.

frequently asked questions

No, you can book and attend your appointment without needing to see another medical professional. However, if you are claiming through workers compensation / CPT / medicare you will need a doctors referral in order to claim the treatment cost.

Yes, bring your health insurance card (or a digital copy) and this will be used to directly pay for some of your treatment cost. There will most likely be a gap payment for you to settle, depending on your level of cover, for which we accept cash or card payments.

Some people with chronic health conditions are eligible for five treatments covered under medicare. Talk to your GP about whether you qualify for this. Eligible patients will be required to bring a physical copy of the EPC (referral). Denise does not usually bulk bill medicare referrals.

Please bring any doctors letters relevant to your injury or condition, as well as your medicare or private health fund card.

Treatments are 45 minute sessions, but please allow 60 minutes for payment and organising your next appointment.

There is plenty of parking outside the front of the clinic.

Please wear comfortable clothing, and bring / wear shorts if coming for treatment of a back / lower limb injury.